Return Policy
Last updated: 8 August 2026
We want you to be happy with your purchase. This policy explains when you can return an item, how to do it, and how refunds work. It sits alongside — and does not limit — your rights under the Consumer Rights Protection Act 2009.
1. Return window
- Damaged, defective or wrong item: report within 3 days of delivery
- Change of mind: within 7 days of delivery, if the item is unused and in original condition
- Warranty claims: handled under the product's warranty period, not this return window — see our Terms & Conditions
2. Condition required
To be accepted, a return must include the product in its original box with all accessories, cables, manuals, free gifts and promotional items, with intact serial numbers and warranty stickers, along with the invoice.
3. Items we cannot accept
- Software, digital licences and activation keys once opened or redeemed
- Consumables such as printer ink and toner once opened
- Items with physical or liquid damage, or a broken/removed warranty seal
- Custom-built or special-order configurations assembled to your specification
- Products returned without the original box and accessories
- Earphones, headsets and other personal-hygiene items once unsealed, unless faulty
4. How to request a return
- Contact us within the applicable window by phone or email with your order number
- Describe the issue and attach clear photos or a short video where relevant
- We will confirm whether the return is accepted and give you return instructions
- Send or bring the item in with its invoice and complete packaging
Please do not ship anything back before we confirm — unannounced returns may be refused.
5. Inspection
Returned items are inspected on arrival, normally within 2–3 working days. If the item does not meet the conditions above we will contact you and return it to you at your cost.
6. Refunds
- Approved refunds are issued within 7–10 working days of inspection
- Cash on Delivery orders are refunded by bank transfer or mobile financial services (bKash/Nagad) to an account in the buyer's name
- Card and gateway payments are refunded to the original payment method
- Delivery charges are refunded only where the item was damaged, defective or incorrect
- Discounts applied through a coupon are calculated proportionally on a partial return
7. Replacements and exchanges
Where a replacement is agreed and stock is available, we will ship it once the returned item has been inspected. If the replacement is unavailable, we will offer an equivalent product or a full refund.
8. Return shipping costs
We cover return shipping when the item is damaged, defective or not what you ordered. For change-of-mind returns, the return shipping cost is yours.
9. Order cancellation
You can cancel free of charge any time before dispatch — contact us as soon as possible. Once an order has been handed to the courier it must be handled as a return.
10. Contact
Email: itmartinfo2010@gmail.com
Phone: 01729962663
Address: [FULL REGISTERED ADDRESS], Dhaka, Bangladesh
Hours: [BUSINESS HOURS]